Experience
Site Reliability Engineer
CityBase, 2020-Present
- Conducted phishing campaigns and provided security training using KnowBe4
- Gathered evidence and coordinated with auditors to complete PCI 4.0, SOC 2, and SOC 3 audits
- Created and monitored Grafana dashboards for network activity on applications
- Configured Snyke for vulnerability scanning of GitHub projects
- Maintained and monitored endpoints with CrowdStrike for intrusion detection and response
- EC2, IAM, S3, Certificate Management, and Route53 service maintenance
- Prod, dev, and testing environment management and deployment
- Bash scripts for automating computer management from JumpCloud
- Manage Slack bots to automate onboarding new hires
Helpdesk Tier 2
GuaranteedRate, 2019-2020
- Managed, monitored, and maintained support ticket quality control via ServiceNow
- Produced and maintained documentation for Tier 1 support to utilize on Atlassian Confluence
- Provided remote support via Cisco ScreenConnect/Slack/Jabber/Teams/Skype
IT Support
Uber, 2018-2019
- Apple support for 800 on-site and additional global users via chat, telephone, and email
- Managed access to systems and applications for global Uber staff via AD/LDAP
- Maintained network infrastructure and performance
- Purchased new equipment via Coupa portal for expanding facilities in Chicago HQ
Certificates
Google - Cybersecurity Certificate đź”—
Mastercard - Cybersecurity Job Simulation
- Completed a job simulation where I served as an analyst on Mastercard’s Security Awareness Team
- Helped identify and report security threats such as phishing
- Analyzed and identified which areas of the business needed more robust security training and implemented training courses and procedures for those teams
Forage - July 2024
Projects
CrowdStrike Automation
Designed and implemented an automated solution to manage the Falcon Sensor app deployment on Mac and Linux systems. Scheduled a daily Bash script that verified the installation and operational status of the Falcon Sensor. If absent or inactive, the script retrieved and installed the Debian package from an AWS S3 bucket. It then activated the agent using the organization's license number, ensuring continuous device tracking and security management through CrowdStrike.
VirusTotal URL and File scanner
https://github.com/padilladan/virustotalURLscannerThis script allows you to scan URLs and files for potential threats using the VirusTotal API. It can also generate a PDF report of the scan results and request rescans for URLs.
Slack, AWS, JumpCloud Integration
I created an integration for our custom Slack bot to manage JumpCloud users, allowing SRE members to create, suspend, and unlock accounts via Slack commands. The bot uses API calls to gather user data from JumpCloud, which it saves in a DynamoDB table, enabling user management and SSH credential automation. These commands significantly reduce our response and resolution times during incidents.
This site (https://padilla.cloud/) - AWS Services Automation
My resume is hosted as a static website on an S3 bucket, with the code residing in a GitHub repository. I've automated the deployment process using AWS CodePipeline, which transfers files from GitHub to S3 upon merging changes to the main branch. Route 53 links my CloudFront distribution to a custom domain, ensuring that merging branches triggers automatic updates to my personal site.
Skills
Go, AWS Services, Kubernetes, Terraform, Docker, Bash, Grafana
Languages
English, Spanish
