Experience
Site Reliability Engineer
CityBase, 2020-Present
- EC2, IAM, S3, Certificate Management, and Route53 service maintenance
- Prod, dev, and testing environment management and deployment
- Bash scripts for automating computer management from JumpCloud
- Manage Slack bots to automate onboarding new hires
Helpdesk Tier 2
GuaranteedRate, 2019-2020
- Managed, monitored, and maintained support ticket quality control via ServiceNow
- Produced and maintained documentation for Tier 1 support to utilize on Atlassian Confluence
- Provided remote support via Cisco ScreenConnect/Slack/Jabber/Teams/Skype
IT Support
Uber, 2018-2019
- Apple support for 800 on-site and additional global users via chat, telephone, and email
- Managed access to systems and applications for global Uber staff via AD/LDAP
- Maintained network infrastructure and performance
- Purchased new equipment via Coupa portal for expanding facilities in Chicago HQ
Projects
Slack, AWS, JumpCloud Integration
I created an integration for our custom Slack bot to manage JumpCloud users, allowing SRE members to create, suspend, and unlock accounts via Slack commands. The bot uses API calls to gather user data from JumpCloud, which it saves in a DynamoDB table, enabling user management and SSH credential automation. These commands significantly reduce our response and resolution times during incidents.
This site (padilla-cloud.ninja) - AWS Services Automation
My resume is hosted as a static website on an S3 bucket, with the code residing in a GitHub repository. I've automated the deployment process using AWS CodePipeline, which transfers files from GitHub to S3 upon merging changes to the main branch. Route 53 links my CloudFront distribution to a custom domain, ensuring that merging branches triggers automatic updates to my personal site.
Skills
Go, AWS Services, Kubernetes, Terraform, Docker, Bash, Grafana
Languages
English, Spanish
